Exceed your customers' expectations by constantly monitoring and improving your communications
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Healthy communication between customers and the organization is the backbone of any business. If a client leaves to work with a competitor, it is difficult to understand the reason for their decision post factum.
Yva Customer Experience Analytics
puts you in control of the communication with the clients.
Real-time alerts on the situation
Yva shows whether you have any growing conflicts and clients at risk, how quickly are account executives and support personnel answering the requests from customers, what behavior may make you lose a potential client.
Coach for customer-facing personnel
Yva alerts management in case of irregularities or SLA breaches while providing recommendations to employees on how to maximize Customer Retention, improve customer experience and promote customer success.