Yva Technical Support Policy
Option
Yva.ai Standard Subscription
(for Public Cloud, Self-hosted deployments)
Yva.ai Premium Subscription
(for Public Cloud, Self-hosted deployments)
Agile Implementation Program
(for Public Cloud, Self-hosted deployments)
General Email support
+
+
+
Self-help Resources
+
+
+
Deployment and On-boarding assistance via Dedicated Technical Manager
+
+
Phone Support to Customer's Named Contacts
$3,000/year per 1 Named Contact
$3,000/year per 1 Named Contact
Yva insight 60-page report
$10,000 per one 60-page report
4 (four) 60-page reports upon requests FOR FREE
1 (one) 60-page report upon request FOR FREE
Hours of Availability
Business days 9 am - 6 pm PT
Business days 9 am - 6 pm PT
Business days 9 am - 6 pm PT
Initial response time
48 business hours
24 business hours
24 business hours
1 hour Webinar employees (100 employees max)
FREE
FREE
FREE
1 hour Executive training (10 executives max)
FREE
FREE
Covered Issues.

Yva.ai technical support includes:
  • assistance on deployment Yva.ai on any of the operating systems listed in the System Requirements for the product;
  • license questions;
  • using the functionality described in the product documentation.

Yva.ai technical support services do not include any of the following:
  • general computer or networking education;
  • coding or creation of custom modules or solutions;
  • using or configuring third-party products;
  • HR or employee management questions.